Take a tour of Vylo
Click through the real screens: the shared inbox, Oly's call notes, texting, team chat, live calls, tasks, calendar and analytics, on desktop and on the mobile app. No sign-up and nothing to install.
Calls, texts and voicemails with a contact sit in a single, ordered conversation that the whole team can see.
Your turn: Click another conversation in the list.
Everything in the window works: menus, search, calls, the dial pad behind the green phone, the command palette (⌘) and settings.
Call with the shipper/receiver about a delivery: dock check-in and appointment timing; schedule adjusted and ETA relayed to the driver.
No tags yet. Press + to create one and filter your inbox by label.
Connect a mailbox to view emails.
Sergii on 311 has a detention at Bolingbrook, 3 hours. Logging it for billing.
How's the Menards account looking? They've been strict on appointments.
On time so far this week. I put our best on-time drivers on their lanes.
208 empty in STL, Kevin's working a reload back toward Chicago.
Receiver at Indy is holding 221 at the dock, going on 2 hours now. Detention starting.
Note it and get the in-time from the driver, Bianca will bill it.
Handing off nights. 305 rolling, 311 empty in Bolingbrook waiting on a reload.
Thanks Priya. Ryan take the morning board.
On it. Petrov's asking about home time, flagging for Tyler.
Reminder to log all detention and layover, it adds up and we're leaving money on the table.
Agreed. Every hour of detention gets billed, no exceptions.
Recurring malfunction code. Order replacement, keep logs compliant.
Schedule at the Bloomington TA before the next long haul.
Policy renewal due end of month. Review limits with the broker.
Pull inspection results, CSA scores and HOS reports for Friday's review.
File IFTA and order decals for the whole fleet.
Complete road test, MVR review, ELD setup and orientation.
12 days aging on the Joliet to Memphis load. Escalate if no response by Friday.
Trailer air leak + mirror swap after dock scrape. Drop at Gary Peterbilt.
Lock a dedicated CHI to Dallas reefer lane under Prairie State Reefer.
Refresh HOS and ELD sections, distribute to all drivers.
Minor incident at Bolingbrook, no injuries. Report filed, photos attached.
New customer approved, net-30 terms set.
Resolved the card lockout with Comdata, cards active.
Analytics
Call center performance overview
Daily Call Volume
Inbound, outbound & missed calls
Call Outcomes
What happened to the call
Call Trend
Weekly volume this quarter
Hourly Distribution
Peak call hours
Agent Performance
A call counts for whoever placed or answered it
| Agent | Calls | Inbound | Outbound | Avg. Talk | Talk Time |
|---|---|---|---|---|---|
ABAlyssa Brennan | 268 | 151 | 117 | 3:49 | 1,023 min |
PSPriya Shah | 241 | 178 | 63 | 4:07 | 992 min |
MRMarcus Reed | 226 | 84 | 142 | 2:56 | 663 min |
RNRyan Novak | 214 | 163 | 51 | 4:22 | 934 min |
DKDana Kowalski | 172 | 96 | 76 | 3:18 | 568 min |
MDMarcus Delgado | 133 | 71 | 62 | 2:31 | 335 min |
NANicole Adamski | 111 | 76 | 35 | 2:19 | 257 min |
Inbound
819
Outbound
546
Missed
112
Voicemails
85
Each part of the demo, in more detail
Want someone to walk you through it?
Book a short call with the team. We set up a workspace with your numbers and show you the parts that matter for how your team works. Bring your questions about routing, recording or who sees what.
Bringing a number with you?
Talk to us before you sign up and we will walk you through moving an existing number over. Prefer a fresh start? Buy a new local number in the app in a couple of minutes.
Questions about the demo
What this page shows, what it leaves out, and how to get the real thing.
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