What's New in Vylo

A redesigned chat, two-factor sign-in, and a clearer view of who signed in where.

• • Chat redesigned, with conversations, channels and direct messages in one clean view
• • Create channels in one tap, give rooms their own avatar, and browse every file shared in a conversation
• • Google Chat available alongside your team chat
• • Two-factor authentication, including when you sign in with Google or Apple
• • Sign-in history in Security settings, with a company-wide journal for admins
• • Pin the tools you use most to the header, and pin items for the whole company
• • Company-wide contacts, with a choice of which of your lines to call or text from
• • Manage your phone devices from the app
• • Send DTMF tones automatically after a number is dialed
• • Billing status bar under the header whenever your subscription needs attention
• • Notification settings split into tabs, with how long each type of popup stays on screen
• • Notification popups stay on top in the bottom-right corner
• • The call window stays on top and can't be minimized by accident
• • Email links open straight in your mail app
• • Stronger protection against malicious content in messages and emails
• • App windows only load Vylo pages, never third-party sites
• • Calendar fixes

A smoother update on macOS.

• • "Restart and update" now restarts the app on macOS instead of leaving it running in the tray

Search everything from one place, and never miss an unread message.

• • Global search now finds contacts, tasks and workspaces
• • Unread chat messages and emails are counted in the tray and on the taskbar badge
• • Notes with attachments
• • Department members shown in Chat
• • Pick a voice for your voice agent from a list
• • Set the caller name shown when you call from a phone number
• • Edit your first and last name in Profile settings
• • Start a conversation with a new contact before the first message is sent
• • Quick send SMS shows the contact's name next to the number
• • Copy a password straight from its field
• • Desk phone lines are clearer and fit on one row
• • The same avatar everywhere in the app
• • Jumping to a chat message no longer shifts the layout

More reliable calling on desktop.

• • UDP is now the default SIP transport on desktop, for steadier call connections

Desk phones, attachments everywhere, and an unread badge on your taskbar.

• • Company admins can manage desk phones: one extension, number and time zone for each line
• • Admins can change a member's extension and assign their parent user
• • Unread missed calls and SMS shown as a badge on the taskbar or dock, and as a dot on the tray icon
• • File attachments in task descriptions, with in-app audio and video playback
• • Send several attachments at once in chat, shown in a carousel per message
• • Admins can restrict which attachments can be shared
• • Delete a contact right from their card, with an inline confirmation
• • Call and SMS buttons in the contacts list now work, and SMS opens on the right number
• • Phone number search is faster on large accounts
• • The app icon shows correctly in the Linux taskbar

Voice agents and real call analytics for admins.

• • Voice agents: set up AI agents that answer your calls
• • Analytics in the sidebar for admins, built on real call data, inbound vs. outbound, missed calls and internal calls included
• • Replies in chat show a thumbnail of the attachment being replied to
• • Profile and contact photo uploads work again
• • Email: no more duplicate threads, and tagged folders load instantly
• • More stable chat connection
• • vylo:// and tel: links work in the Linux AppImage
• • Native build for both Intel and Apple Silicon Macs

A calendar that reminds you, and a team page that shows who is on a call right now.

• • Calendar rebuilt with a mini month view in the sidebar and event reminders in the notification window
• • Team page with live calls: listen in, whisper to a teammate mid-call, or follow the transcript on its own with the sound off
• • Live subtitles under any active call, one click away
• • Call a teammate or message them directly from the team roster
• • Mailbox redesigned with a sidebar, unified thread panels and delivery status on sent mail
• • Incoming calls that ring several devices at once are handled cleanly on all of them
• • About page shows app version and support links

Fewer duplicate requests and clearer connection status.

• • Conversations load once on startup instead of twice
• • Connection status in the header reflects the real state of the line
• • Role assignment works again for company admins
• • Electron logging is more reliable on Windows

Picture messages, and proof that your texts went through.

• • Send and receive MMS on your business numbers
• • Delivery status on every SMS and MMS: sent, delivered or failed
• • Photos attached to a text open in the thread and in the gallery

Tasks grew up, and calls got more ways to connect.

• • Create a task straight from a conversation in the inbox
• • Mentions and slash commands in the task editor
• • Per-user task permissions, enforced live in the UI
• • Give each board its own icon or image
• • Call whisper: a manager can speak to a teammate during a call without the caller hearing
• • Choose the SIP transport (UDP, TCP or WebSocket) from settings, with better recovery on flaky networks

Work that comes out of a call now has a place to go.

• • Tasks: boards with priorities, due dates, assignees and subtasks
• • Inline editing and bulk actions on tasks
• • Share a call or a text into a chat room from its context menu
• • Phone links in emails and pages dial the right number

Safer files, a cleaner call list and a signed Windows build.

• • Chat attachments are served with short-lived tokens, so links can't be reused outside the app
• • Filter the call list by the teammate who handled the call
• • Call history no longer shows calls from other companies on the account
• • GIF previews load faster in chat
• • Windows installer is signed and published to the update feed

Your email, in the same window as your calls.

• • Email: connect a Google, Microsoft or IMAP account and read and reply from the app
• • Email templates for replies you send often
• • Dial a teammate's internal extension from the call bar
• • Pin a conversation to keep it at the top of the inbox
• • Caller name shown everywhere a number used to be
• • Chat image gallery opens reliably

Pin what matters, and a steadier line under the hood.

• • Pin rooms in team chat
• • New conversation dialog is quicker to fill in
• • Calls run over a new SIP WebSocket transport with automatic re-registration
• • Linux deep links register without a restart

Pinned messages and a tidier look.

• • Pin a message in any chat and see all pinned items in one view
• • A refreshed typeface and lighter sidebar
• • Billing page fixes

Know who is calling and who is around.

• • Incoming calls show the extension that was dialed
• • Presence dot on teammates so you can see who is online
• • Native right-click menus in the desktop app

Bring people in faster, and reach numbers quicker.

• • Invite teammates by email link, with numbers assigned on the way in
• • Quick dial from the sidebar
• • Save a contact with just a phone number
• • Search chat by room or channel
• • New chat rooms and new companies start with a welcome message
• • Inbox history can be filtered by user

Sign up your way, and get your numbers set up for texting.

• • Sign in with Google or Apple
• • Email and phone verification on registration, plus password reset
• • Buy a number as part of signup
• • 10DLC registration for business texting in the US
• • A notifications page that lists everything you missed
• • Error reporting so crashes reach us before you have to write in

Calls move faster, and contacts now hold more of what your team needs to remember.

• • Incoming calls show the caller's contact name instead of just a number
• • A detailed contact view with tags and a dedicated notes section
• • A call bar in the header with a DTMF keypad and one-tap call transfer
• • Start a new conversation and send an SMS from a single dialog
• • New companies open with a General channel and a welcome message already waiting

Transcripts adapt to how each number is actually used.

• • Set per-number instructions for how call transcripts get summarized
• • Photos sent as HEIC are converted automatically so everyone can open them
• • Fixed stray window borders on the call and SMS windows on Windows

Contacts, chat, and number assignments stay in sync without a refresh.

• • Add free-form notes to any contact
• • Organize team chat by department
• • Numbers assigned to or removed from a user update in real time for everyone

Sign up, pick a plan, and bring Vylo with you on your phone.

• • Account sign-up with subscription billing through Stripe
• • Vylo is now available on iOS and Android
• • Search for and buy phone numbers without leaving the app

Billing and the things you reach for most are now built in.

• • Subscription plans with saved payment cards, cancel or reactivate anytime
• • Pin the conversations and contacts you return to most
• • Buy and assign numbers through Telnyx

Finding the right number and the right message got quicker.

• • Search for and purchase phone numbers from a dedicated page
• • Global search now highlights the matching text
• • Avatar tooltips so you always know who you are talking to

See who is around, and keep the conversation flowing.

• • Online and offline presence for every teammate
• • Reply to a specific message in chat
• • Forward a call straight from your call history

Nothing slips by when you step away from your desk.

• • Push notifications for new messages and calls
• • Forward a call from history to another teammate
• • Sort conversations by the most recent message

Move a live call wherever it needs to go.

• • Call transfer during an active call
• • Blind transfer when you do not need to announce it first
• • Steadier active-call handling across windows

Chat learned to handle the files you actually share.

• • Filter a room by photos, video, audio and documents
• • Thumbnails are generated for shared images
• • Send GIFs through Giphy

Every call writes itself up.

• • Automatic call transcription
• • AI tags each call with the topics that came up
• • Transcripts attach to the call in history

Text your customers, and see exactly who handled each call.

• • Send and receive SMS
• • Active call details, including who placed the call and who answered
• • Mark all calls and messages as read in one action

Turn call history into a place the team can talk.

• • React to and comment on call history items
• • Attachments inside chat rooms
• • Real-time read and unread state across devices

Team chat grew up.

• • Image thumbnails in conversations
• • File attachments in chat
• • Unread counts that update as you read

Lock it down, and stop fighting phone-number formats.

• • Lock the app behind a passcode
• • Change your password without leaving the app
• • Pasted phone numbers are cleaned up automatically

Calls survive a shaky connection.

• • Detects network changes and reconnects the call session
• • Reconnects cleanly after the machine wakes from sleep
• • Sockets disconnect properly on logout

The call window stays where you can see it.

• • The active call window stays visible and on the screen you are using
• • System tray and dock icon with a running call timer
• • Quieter notifications that do not steal focus

Polish for the first release.

• • Windows build fixes, including GPU rendering
• • Rounded window corners on desktop
• • macOS code signing for a clean install

The first Vylo desktop release brings calls, chat, and video into one place.

• • First desktop release for macOS, Windows and Linux, with automatic updates
• • Calling from a dedicated call window
• • Team chat with attachments, reactions and comments
• • Video meetings
• • SMS and chat notifications, plus a system tray with a running call timer