What's New in Vylo

Calls move faster, and contacts now hold more of what your team needs to remember.

• • Incoming calls show the caller's contact name instead of just a number
• • A detailed contact view with tags and a dedicated notes section
• • A call bar in the header with a DTMF keypad and one-tap call transfer
• • Start a new conversation and send an SMS from a single dialog
• • New companies open with a General channel and a welcome message already waiting

Transcripts adapt to how each number is actually used.

• • Set per-number instructions for how call transcripts get summarized
• • Photos sent as HEIC are converted automatically so everyone can open them
• • Fixed stray window borders on the call and SMS windows on Windows

Contacts, chat, and number assignments stay in sync without a refresh.

• • Add free-form notes to any contact
• • Organize team chat by department
• • Numbers assigned to or removed from a user update in real time for everyone

Sign up, pick a plan, and bring Vylo with you on your phone.

• • Account sign-up with subscription billing through Stripe
• • Vylo is now available on iOS and Android
• • Search for and buy phone numbers without leaving the app

Billing and the things you reach for most are now built in.

• • Subscription plans with saved payment cards, cancel or reactivate anytime
• • Pin the conversations and contacts you return to most
• • Buy and assign numbers through Telnyx

Finding the right number and the right message got quicker.

• • Search for and purchase phone numbers from a dedicated page
• • Global search now highlights the matching text
• • Avatar tooltips so you always know who you are talking to

See who is around, and keep the conversation flowing.

• • Online and offline presence for every teammate
• • Reply to a specific message in chat
• • Forward a call straight from your call history

Nothing slips by when you step away from your desk.

• • Push notifications for new messages and calls
• • Forward a call from history to another teammate
• • Sort conversations by the most recent message

Move a live call wherever it needs to go.

• • Call transfer during an active call
• • Blind transfer when you do not need to announce it first
• • Steadier active-call handling across windows

Chat learned to handle the files you actually share.

• • Filter a room by photos, video, audio and documents
• • Thumbnails are generated for shared images
• • Send GIFs through Giphy

Every call writes itself up.

• • Automatic call transcription
• • AI tags each call with the topics that came up
• • Transcripts attach to the call in history

Text your customers, and see exactly who handled each call.

• • Send and receive SMS
• • Active call details, including who placed the call and who answered
• • Mark all calls and messages as read in one action

Turn call history into a place the team can talk.

• • React to and comment on call history items
• • Attachments inside chat rooms
• • Real-time read and unread state across devices

Team chat grew up.

• • Image thumbnails in conversations
• • File attachments in chat
• • Unread counts that update as you read

Lock it down, and stop fighting phone-number formats.

• • Lock the app behind a passcode
• • Change your password without leaving the app
• • Pasted phone numbers are cleaned up automatically

Calls survive a shaky connection.

• • Detects network changes and reconnects the call session
• • Reconnects cleanly after the machine wakes from sleep
• • Sockets disconnect properly on logout

The call window stays where you can see it.

• • The active call window stays visible and on the screen you are using
• • System tray and dock icon with a running call timer
• • Quieter notifications that do not steal focus

Polish for the first release.

• • Windows build fixes, including GPU rendering
• • Rounded window corners on desktop
• • macOS code signing for a clean install

The first Vylo desktop release brings calls, chat, and video into one place.

• • First desktop release for macOS, Windows and Linux, with automatic updates
• • Calling from a dedicated call window
• • Team chat with attachments, reactions and comments
• • Video meetings
• • SMS and chat notifications, plus a system tray with a running call timer