Privacy Policy

This Privacy Policy explains how VYLO GLOBAL LLC ("Vylo", "we", "us" or "our") collects, uses, and shares information when you use the Vylo applications for desktop (macOS, Windows, Linux) and mobile (iOS, Android), our website, and related services (together, the "Service"). Vylo is a business communication app for teams. If you use Vylo as part of an organization, that organization is the controller of the communications data you process, and we act as its service provider.

1. Information we collect

Information you provide. When you register and use the Service, we collect:

• account and profile details: your name, email address, phone number, password, and, for business accounts, your company name, business profile, and billing address;
• if you sign in with Google, basic profile information from your Google account;
• contacts you add to your directory (names, phone numbers, and any notes you enter). We do not access your device's address book;
• content you create through the Service, such as SMS messages, team chat messages and files, comments, and conversation notes;
• messages you send us for support.

Information generated when you use the Service.

• call detail records: the numbers involved, time, duration, direction, and status of calls;
• call recordings and voicemail audio, when recording is enabled for your number;
• transcripts and AI-generated summaries and topic tags of recorded calls;
• the phone numbers you provision, and your presence status.

Device and technical data. We collect app and device information, log data, diagnostics, and crash reports, and a push-notification token so we can deliver alerts.

Payment data. Subscription and billing details. Card payments are processed by Stripe; we do not store full card numbers.

2. Device permissions

The apps request only the permissions needed to work as a phone and messaging client:

• Microphone — to make and receive calls and voicemail and to join video meetings. This is required for core calling.
• Camera — for video meetings.
• Notifications — to alert you to incoming calls, messages, and chats. On iOS this uses the Apple Push Notification service; on Android it uses Firebase Cloud Messaging.
• Network access — to connect to the Service.
• Background audio and VoIP modes — so calls keep working when the app is in the background, and the device does not sleep mid-call.

We do not request access to your device contacts, photos, location, or files beyond what you choose to share inside a conversation.

3. How we use information

• to provide calling, SMS, team chat, video meetings, and contacts;
• to record and transcribe calls and generate AI summaries and tags when those features are enabled;
• to route calls, deliver notifications, and sync across your devices;
• to process subscriptions and payments;
• to provide support and respond to your requests;
• to monitor, secure, and improve the Service and prevent abuse and fraud;
• to comply with legal obligations.

4. AI features

When call recording and AI features are enabled, recorded calls may be converted to text and summarized. Speech-to-text transcription is performed by our processor Deepgram, and summaries and topic tags are produced by automated processing. AI output is generated automatically and may contain errors; it should not be relied on as a complete or accurate record.

5. How we share information

We do not sell your personal information. We share it only with service providers who process it on our behalf to run the Service, under contracts that require them to protect it:

• Telnyx — carrier services for phone numbers, call connectivity, and SMS;
• Deepgram — speech-to-text transcription of recordings;
• Jitsi — video meeting infrastructure we operate. Video meetings are real-time and are not recorded by Vylo;
• Stripe — payment processing;
• Sentry — crash and error diagnostics;
• Apple Push Notification service and Firebase Cloud Messaging (Google) — delivery of push notifications;
• Google — sign-in, if you choose to use it;
• Expo — mobile app delivery and over-the-air updates;
• hosting and infrastructure providers that operate our servers.

We may also disclose information to comply with the law, enforce our terms, protect rights and safety, or in connection with a merger, acquisition, or sale of assets.

6. Data retention

We keep your information for as long as your account is active and as needed to provide the Service. Recordings, voicemail, transcripts, messages, and call records are retained according to your account settings, and you can delete content from within the app. After you close your account, we delete or de-identify your personal information within a reasonable period, except where we must keep it to meet legal, tax, or billing obligations or to resolve disputes.

7. Deleting your account and data

You can delete individual recordings, messages, and contacts inside the app at any time. To delete your entire account and the personal data associated with it, use the account settings in the app or email us at privacy@vylo.com. We will process verified requests within a reasonable timeframe, subject to the retention exceptions above.

8. Security

We use technical and organizational measures to protect your information, including encryption of data in transit, access controls, and storing authentication tokens in your device's secure storage (such as the iOS Keychain or Android Keystore). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International transfers

We and our service providers may process your information in countries other than the one where you live. Where required, we put appropriate safeguards in place for such transfers.

10. Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at privacy@vylo.com. If you are in the European Economic Area or the UK, you may also lodge a complaint with your local data protection authority. We do not sell or share personal information for cross-context behavioral advertising as defined under California law.

11. Call recording and consent

Where you use Vylo to record calls, you are responsible for providing any notice and obtaining any consent required by the laws that apply to you and the people you communicate with. Recording behavior follows the settings you configure for each number.

12. Children

The Service is intended for business use by people aged 18 and over. It is not directed to children, and we do not knowingly collect personal information from children.

13. Cookies on our website

Our marketing website uses cookies and similar technologies to run the site and understand how it is used. You can manage your preferences through the cookie settings on the site. The Vylo apps themselves do not use advertising cookies.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect means you accept the updated policy.

15. Contact us

VYLO GLOBAL LLC is responsible for the information described in this policy. If you have questions or requests, contact us at privacy@vylo.com or through our contact page.

VYLO GLOBAL LLC
131 Continental Dr, Ste 305
Newark, DE 19713, United States
Phone: +1 417 815-1192