Terms & Conditions

These Terms and Conditions (the "Terms") form a binding agreement between you, or the organization you represent ("you" or "Customer"), and VYLO GLOBAL LLC ("Vylo", "we", "us" or "our") and govern your access to and use of the Vylo applications, websites, and services (together, the "Service"). Please read them carefully. By creating an account or using the Service, you agree to these Terms.

1. Acceptance of Terms

By accessing or using the Service you accept these Terms and our Privacy Policy, which is incorporated by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not use the Service.

2. Definitions

• "Account" means the workspace and login you create to use the Service.
• "User" means a person you authorize to use the Service under your Account, including teammates you invite.
• "Customer Content" means the calls, recordings, transcripts, messages, files, contacts, and other data you and your Users submit to or generate through the Service.
• "Oly" means the built-in assistant that produces call summaries, transcripts, and topic tags.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business use. You may not use the Service if you are barred from doing so under the laws of your country or any country where you use it.

4. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Account, whether or not authorized by you. You agree to use strong, unique passwords, to keep your contact details current, and to notify us promptly at support@vylo.com if you suspect any unauthorized access. You are responsible for the acts and omissions of your Users.

5. Description of the Service

Vylo is a communication app for teams. Depending on your plan, the Service may include business calling, call recording and transcription, two-way SMS, a shared inbox, team chat, video meetings, contacts, call flows, analytics, and the Oly assistant. The specific features available to you depend on the plan you select. We may add, change, or remove features over time as described in Section 17.

6. Plans, Billing, and Renewals

Paid plans are offered on a subscription basis and billed per User in advance on a monthly or annual cycle, depending on the plan you choose. Unless you cancel before the end of the current term, your subscription renews automatically for a further term of the same length, and you authorize us to charge your payment method on file. Card payments are processed by our payment provider, Stripe; we do not store your full card details. Fees are stated exclusive of taxes, which you are responsible for paying. Except where required by law, fees already paid are non-refundable. We may change our prices on renewal by giving you reasonable advance notice.

7. Free Trials

We may offer a free trial of paid features. Trials are provided as is and may be modified or withdrawn at any time. If you do not cancel before the trial ends and you have provided a payment method, your subscription may begin and be charged at the then-current rate. No payment card is required to start the standard trial described on our pricing page.

8. Calling and Messaging Charges

Some calling and SMS usage is billed separately from your subscription based on destination and volume, as indicated at sign-up and on your invoices. You are responsible for all usage generated under your Account. SMS is text only and does not include multimedia (MMS) messages. Where required, you are responsible for completing any messaging registration applicable to your numbers.

9. Acceptable Use

You agree that you and your Users will not:

• use the Service for any unlawful, fraudulent, or harmful purpose;
• send unsolicited or unlawful calls or messages, including spam, or violate any applicable telemarketing, anti-spam, or consent law;
• transmit content that is defamatory, harassing, abusive, obscene, or that infringes the rights of others;
• record calls without obtaining any consent required by law in the relevant jurisdictions;
• attempt to gain unauthorized access to, probe, or disrupt the Service, its servers, or other users;
• reverse engineer, resell, or use the Service to build a competing product, except to the extent this restriction is prohibited by law;
• upload malware or use the Service in a way that imposes an unreasonable load on our infrastructure.

We may investigate suspected violations and cooperate with law enforcement where appropriate.

10. Telephony and Messaging Compliance

You are solely responsible for ensuring that your use of calling, recording, and messaging complies with all laws that apply to you, including consent and call-recording laws, do-not-call rules, and the telemarketing and anti-spam regulations of every jurisdiction in which you operate or contact people. You are responsible for obtaining and maintaining any consents required from the people you call or text.

11. Emergency Calling Limitations

The Service is not a replacement for traditional telephone service and may not support emergency calls (such as 911, 112, or local equivalents), or may route them differently than a traditional line. Emergency calling may not function during a power, internet, or service outage, or if your device is offline. You should always keep an alternative means of contacting emergency services available and inform your Users of these limitations.

12. AI Features

Oly generates summaries, transcripts, topic tags, and automated responses by processing the contents of calls and messages. These outputs are produced automatically and may contain errors, omissions, or misinterpretations. They are provided to assist you and should not be relied on as a complete, accurate, or legal record. You are responsible for reviewing AI-generated output before acting on it, and for any decisions you make based on it.

13. Your Content and Data

As between you and Vylo, you own your Customer Content. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely as needed to provide and improve the Service, to generate the AI features you enable, and as otherwise described in our Privacy Policy. You are responsible for the accuracy and legality of Customer Content and for having the rights and consents necessary for us to process it on your behalf.

14. Privacy

Our Privacy Policy explains how we collect, use, and protect personal information in connection with the Service. By using the Service you agree to the practices described there.

15. Intellectual Property

The Service, including its software, design, text, graphics, and the Vylo and Oly names and logos, is owned by VYLO GLOBAL LLC or its licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. No rights are granted except as expressly set out here. If you send us feedback or suggestions, you grant us the right to use them without restriction or any obligation to you.

16. Third-Party Services

The Service may rely on or link to third-party services, such as telecommunications carriers, app stores, and infrastructure providers. We are not responsible for third-party services, and your use of them may be subject to their own terms. Availability of the Service can depend on these providers.

17. Service Availability and Changes

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or available at any particular time. We may modify, suspend, or discontinue features, in whole or in part, and will use reasonable efforts to give notice of material changes that adversely affect your paid use.

18. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will meet your requirements or that any output, including AI-generated output, will be accurate or reliable.

19. Limitation of Liability

To the maximum extent permitted by law, Vylo and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service, even if advised of the possibility of such damages. Our total aggregate liability for all claims relating to the Service will not exceed the amounts you paid to us for the Service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

20. Indemnification

You agree to defend, indemnify, and hold harmless Vylo and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your Customer Content, your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party, including any calling or messaging you carry out through the Service.

21. Term, Suspension, and Termination

These Terms apply for as long as you use the Service. You may stop using the Service and cancel your subscription at any time from your Account; cancellation takes effect at the end of your current billing term. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends. We may delete Customer Content after a reasonable period following termination, so you are responsible for exporting anything you wish to keep. Sections that by their nature should survive termination will survive.

22. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, give additional notice. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Service.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. Before bringing a formal claim, you agree to first contact us and attempt to resolve the dispute informally. If the dispute is not resolved, you and Vylo agree to the exclusive jurisdiction of the state and federal courts located in Delaware, to the extent permitted by applicable law.

24. General

These Terms, together with the Privacy Policy and any plan or order details, are the entire agreement between you and Vylo regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to you may be given through the Service or by email to the address on your Account.

25. Contact

Questions about these Terms? Reach us at support@vylo.com or through our contact page.

VYLO GLOBAL LLC
131 Continental Dr, Ste 305
Newark, DE 19713, United States
Phone: +1 (833) 417-1777