Channels and DMs for your team
Talk to the whole team in channels or one person in a direct message, in the same app you call and text customers from.
Channels for the work
Spin up a channel per team, project, or topic so the right people see the conversation and it stays out of everyone else's way.
Direct messages for the rest
Need one person? Send a DM. Quick questions don't have to interrupt a whole channel.
React and share files in line
Add a reaction to keep replies down and drop files straight into the conversation, so context lives next to the discussion.
A channel for every conversation
Channels keep team chat organized by topic instead of one endless feed. Post a message, react to keep noise low, and attach the files people need without leaving the thread.
- Group conversations by team or project, or by department
- React to messages instead of piling on replies
- Share files where the discussion is happening
Pin what matters, share what happened
Pin a message so the rate card or the address stays at the top of the room, and pin the rooms you live in so they're always first in the list. When a call or a text is worth discussing, share it into a room straight from its context menu and the team sees it in context.
- Pinned messages and pinned rooms
- Share a call or text thread into a room
- New rooms open with a welcome message
Customer calls and team chat, one app
Your chat list sits alongside your calls and texts, so you don't tab between tools to ask a colleague a question while you're with a customer. Everything your team says to each other lives in the same place as everything you say to customers.
Frequently asked questions
Common questions about channels and dms for your team
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