Share the inbox, route the calls, see the numbers
When more than one person is answering customers, things get missed. Vylo gives your team a shared inbox, call routing, recordings and analytics so nothing falls through the cracks as you scale.
One shared inbox
Calls, texts and chats land in a place the whole team can see, so two people do not call the same customer and nothing sits unanswered.
Route calls to the right person
Send incoming calls to the right teammate or department instead of letting them bounce around or hit voicemail.
See how you are doing
Analytics show call volume, who is handling what and where time goes, so you can staff and coach with real numbers.
A shared inbox keeps the team on the same page
As you add people, the risk is duplicated work and dropped threads. With a shared inbox, anyone on the team can pick up a conversation, see what was already said and hand it off cleanly. Team chat sits alongside it for the quick internal questions.
- Everyone sees the same calls, texts and chats
- Internal team chat for quick handoffs
- Conversation history stays attached to the contact
Route calls and keep the recordings
Point incoming calls at the right person or department so customers reach someone who can help. Calls can be recorded, and Oly's summaries mean a teammate can catch up on a conversation in seconds before they call back.
Analytics for when gut feel is not enough
Once you have a few people on the phones, you need to see the picture. Vylo's analytics break down call volume and activity so you know when you are understaffed, who needs help and how busy your days really are.
Frequently asked questions
Common questions about share the inbox, route the calls, see the numbers
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Calls, SMS, email, team chat and AI call notes in one app.