Oly Agents answer the phone the way you tell them to
Create a voice agent, write its instructions, and add it to the call flow for any of your numbers. It picks up, talks to the caller, and passes the call to your team when it can't help.
Answers in your words
The instructions are plain text. Tell the agent who it answers for, what to ask and where the line is, and it follows them on every call.
Lives inside the call flow
A Voice agent is one step in the same builder as menus, business hours and ring groups, so you decide exactly which calls it takes.
Never a dead end
Set a maximum call length and a next step. When the agent can't take a call, it rings your team or goes to voicemail instead of dropping.
Write instructions, not a script
An Oly Agent is set up the way you would brief a new hire. Say who it answers for, what to ask every caller, what it is allowed to confirm, and what should wait for a person. Change the wording whenever your process changes and the next call follows the new version.
- Plain-language instructions, no call script to record
- Keep separate agents for different numbers or teams
- Edit the instructions any time, the next call uses them
Add it to the flow for any number
Open the call flow for a number and add a Voice agent step, then pick the agent from the ones you've created. Put it right after the incoming call so it answers everything, or behind a business-hours step so it only covers evenings and weekends. Save the flow and the agent is connected to that number.
- Pick any agent you've created from a list
- Combine with business hours, menus and ring groups
- Saving the flow connects the agent to the number
Decide where the call goes next
Every Voice agent step has a maximum length, so a conversation that never wraps up ends on its own. The caller can hang up sooner at any time. You also choose the next step for calls the agent can't take, so they ring your team or land in voicemail rather than going nowhere.
- Set a hang-up time for each agent step
- Route to ring users, a call queue or voicemail as the fallback
- Try the Oly Agent on our home page to hear how one sounds
Frequently asked questions
Common questions about oly agents answer the phone the way you tell them to
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