Turn recorded calls into searchable transcripts
Recorded calls are written out as full transcripts you can read and search. Skim a long call in seconds and find the exact line you need without listening start to finish.
The whole call, in text
Each recorded call becomes a readable transcript, so you can scan a fifteen minute conversation in under a minute.
Search for what was said
Looking for the call where a price, a name, or a date came up? Search the words in your transcripts and jump straight to it.
A written record you can revisit
Transcripts stay with the conversation, giving you a record you can reread weeks later without replaying the audio.
Read a call instead of replaying it
Listening back to a full call takes as long as the call did. A transcript lets you skim. The text sits next to the recording in the conversation, so you can read the part you care about and play the audio only if you want to hear the tone.
- Full text of the recorded call, top to bottom
- Sits beside the recording in the same thread
- Skim, copy a line, or quote it back accurately
Find the right call by its words
When you remember what was said but not which call it was on, search does the work. Type in a phrase and Vylo points you to the transcripts that contain it, so a half-remembered detail leads straight to the right conversation.
Keep accurate notes without typing them
Instead of scribbling notes during a call, let the transcript be your record. After the call you can pull the key points from text you can trust, rather than from memory or rushed shorthand.
Read the call while it's still happening
On the Team page, admins can switch on live subtitles under any call in progress. The words appear as they're spoken, so you can follow a call without listening in, or keep an eye on several at once with the sound off.
- Live subtitles under the call row
- Transcript-only monitoring, no audio
- Available to admins on the Team page
Frequently asked questions
Common questions about turn recorded calls into searchable transcripts
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