Send every call to the right person
Set the rules once and let calls find whoever should answer. Route by team, time, or who's free, so callers spend less time bouncing around.
Reach the right team first
Point each kind of call at the people who handle it. Billing questions go to billing, support goes to support, no manual transfers in between.
Ring the group, not one phone
Have a call ring everyone on a team at once, or move through them in order until someone picks up. Fewer calls slip to voicemail.
Different rules after hours
Calls during business hours ring the team; calls after close follow a separate path to a message or an on-call person you choose.
Rules that match how you work
Decide what sends a call where: the number that was dialed, the menu option a caller pressed, the time of day, or which teammates are available. Stack a few rules together and calls land where they should without anyone forwarding them by hand.
- Route by line, menu choice, or time of day
- Skip people who are away and ring the next in line
- Fall back to voicemail when nobody can pick up
No more cold transfers
When a call reaches a teammate, the caller's details and history come with it. Whoever answers can see who's calling and what's happened before, so they pick up ready instead of starting from a blank slate.
- See the caller and their history on the incoming call
- Hand a call to a teammate with the context attached
- Keep a record of where each call was routed
Frequently asked questions
Common questions about send every call to the right person
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