Report a problem

Are you having issues with Vylo? Would you like to request a feature for Vylo? Can you not find the answer to your question on our FAQ? Don’t worry. We can still help. We would love to hear from you!

Contact support inside the app

  1. Go to your profile.
  2. Tap the settings icon.
  3. Select settings and privacy.
  4. Tap Help.
  5. This will land you on our FAQ page, where you can also reach out to our support team by sending an email to

What is the procedure for reporting a bug?

Please provide clear instructions on how to reproduce your problem by sending an email to Please also include a couple of screenshots of what you're seeing. We may contact you again to obtain additional information.